Privacy policy

Privacy Policy: Diva & Dough

1. Introduction I am committed to protecting your privacy. This policy explains how I collect, use, and protect your personal information when you visit or make a purchase from Diva & Dough. For the purposes of UK GDPR, I am the "Data Controller" of your information.

2. Personal Information I Collect When you make a purchase or attempt to make a purchase through the site, I collect certain information from you, including:

  • Identity Data: Name and surname.

  • Contact Data: Billing address, shipping address, and email address.

  • Payment Data: Payment information (processed securely via Shopify Payments/PayPal; I do not see or store your full credit card details).

  • Technical Data: Your IP address and browser type (collected automatically via cookies).

3. Why I Need Your Information I use your information to:

  • Fulfil your orders: Processing payments, arranging shipping, and providing you with invoices/order confirmations.

  • Communicate with you: Providing updates on your order or responding to your enquiries.

  • Legal obligations: Keeping records for tax and accounting purposes (HMRC).

  • Marketing (Only with your consent): If you opt-in to my "Guestlist" newsletter, I will send you updates about new collections.

4. Sharing Your Information I only share your information with essential "service providers" who help me run the show:

  • Shopify: My website platform.

  • Royal Mail: To deliver your jewellery.

  • Payment Processors: To securely handle your transactions.

  • HMRC: If required by law for tax reporting.

5. Data Retention When you place an order, I will maintain your Order Information for my records for at least 6 years, as required by UK tax law. After this period, or upon your request, I will delete your data unless I am legally required to keep it.

6. Your Rights (UK GDPR) Under UK law, you have the following rights regarding your data:

  • The Right to Access: You can ask for a copy of the data I hold about you.

  • The Right to Rectification: You can ask me to correct any mistakes in your info.

  • The Right to Erasure: You can ask me to delete your data (the "Right to be Forgotten").

  • The Right to Withdraw Consent: You can unsubscribe from my marketing emails at any time.

7. Cookies I use cookies to improve your experience on my site (e.g., remembering what’s in your shopping bag). You can choose to disable cookies in your browser settings, though it may affect how the site functions.

8. Contact Me For more information about my privacy practices, or if you would like to exercise your rights, please contact me at divaanddough@outlook.com